Legal
Privacy Policy
Last updated: June 2025 · Effective: June 2025
At UpGrad Guru, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We collect information you provide directly to us, such as when you register for an account, book a session, submit a consultation request, or contact us. This includes:
• Personal identifiers: full name, email address, phone number
• Academic information: current school, year level, subjects, grades, and academic goals
• Payment information: processed securely via Stripe — we do not store card details
• Usage data: pages visited, session duration, and interactions with our platform
• Communications: messages, enquiries, and feedback you send us
2. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our tutoring and counselling services
• Process bookings and payments
• Send session reminders, homework notifications, and progress updates
• Respond to your enquiries and provide customer support
• Personalise your learning experience and course recommendations
• Send marketing communications (you may opt out at any time)
• Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
• Service providers: Stripe (payments), Calendly (scheduling), and our hosting infrastructure — only as necessary to deliver our services
• Tutors and counsellors: relevant academic information to deliver your sessions effectively
• Legal authorities: where required by law or to protect our rights and the safety of users
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at info@upgradguru.com. We will process deletion requests within 30 days, subject to any legal obligations to retain certain records.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and support marketing efforts. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionality of the platform.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS/HTTPS), secure authentication, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
• Access: request a copy of the data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request erasure of your personal data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing for direct marketing purposes
To exercise any of these rights, please contact us at info@upgradguru.com.
8. Children's Privacy
Our services are designed for students, including minors. Where a student is under 13 (or the applicable age of digital consent in their jurisdiction), we require parental or guardian consent before collecting personal information. Parents or guardians may contact us to review, modify, or delete their child's data.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
UpGrad Guru — Procal Systems Canada Inc
Altius Centre, 500 4 Ave SW #2500
Calgary, Alberta T2P 2V6, Canada
Email: info@upgradguru.com
Phone: +1 825 509 3280